Refund policy

At Witch City Threads, we take pride in the craftsmanship and quality of every item we create. If something isn’t right, we’ll make it right — because our goal is to make sure you love every piece as much as we do.

Returns

We accept returns for most new, unworn, and unwashed items within 14 days of delivery. To start a return, please contact us at info@witchcitythreads.com with your order number and reason for return.

Once approved, we’ll provide instructions for sending the item back. Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Refunds

After your return is received and inspected, we’ll send you an email confirmation.

Approved refunds will be processed to your original payment method within 5–10 business days. Please note that shipping fees are non-refundable.

Exchanges

Need a different size or color? No problem! We’ll happily exchange eligible items within 14 days of delivery. To ensure availability, please contact us before returning your original purchase.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Damaged or Incorrect Orders

If you receive an item that’s damaged, defective, or not what you ordered, please email info@witchcitythreads.com within 7 days of delivery with photos of the issue. We’ll send a replacement or full refund immediately.